|(905) 884-3542 (24 hour)
(416) 286-2707 (Toronto)
1-888-586-8174 (Toll Free)
|Frequently Asked Questions|
Alarm systems are easier to operate than many of your everyday appliances. To help you use your alarm system effectively, we have listed a few important tips about its operation.
When communicating with Eastern or the Monitoring Centre always identify yourself with your
Keep your System Number and applicable Password or Pass Code confidential. When you need information about the proper use and operation of your alarm system, call Eastern. If you are planning renovations that may interfere with or change your protection requirements, call Eastern.
If you are uncertain whether or not your alarm system is functioning properly, call the Monitoring Station and ask for a Customer Service Representative. You will be walked through a basic system test and confirm that the appropriate alarm signals are being received at the Monitoring Station. If the system is faulty, the Monitoring Station will advise Eastern Security to arrange a service call to your premises.
To change your Call List, call
the Monitoring Station and ask for a Customer Service Representative. Any
changes, whether permanent or temporary, will be implemented immediately. Only
authorized persons are allowed to make changes.
If your system is equipped with a
panic, hold-up, or duress button, and if you feel threatened for any
reason - press this button. The alarm received at the Monitoring
Station will be identified as a panic, hold-up, or duress.
In order to help us at Eastern serve you better, call our toll free
number (1-800-586-8174) to provide us with any new information or changes
to your account. Please keep us informed of:
2. Names and passwords of those who are authorized to make changes to your account.
3. Additions to your list of authorized users of your alarm system.
4. Temporary call lists if someone on your original call list is away or on holidays.
5. Deletions to your list of authorized users.
Please give all new users thorough instructions on how to arm and disarm your alarm system. Each authorized user must know his or her confidential password and the Eastern Security phone number so that he/she can call to cancel a false alarm. If someone is to be deleted from your list, please be sure to inform Eastern and also to remove his or her user code from the alarm panel.
A Cancel Code allows you as a user of Eastern Security Monitoring Services to disarm your Alarm System with a confidential code immediately after having setting off a false alarm. Because disarming requires a confidential code, the receipt of a Cancel Code tells the Monitoring Station that an authorized person is at the premises, the alarm is false, and no further action is required.
The Cancel Code is a tool used by Eastern Security to reduce false alarms. It
saves the customer the embarrassment of receiving a phone call from the
Monitoring Station, and will also prevent the possibility of a dispatch of
Emergency Services vehicles.
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